Company: BITS IT Solutions Department: IT & ERP Support Purpose: To ensure efficient identification, resolution, and prevention of IT-related issues impacting ERP system performance and availability.
1. General IT Resolutions
1.1 System Performance Optimization
- Diagnose slow ERP performance caused by network or database latency.
- Clear temporary files, optimize SQL queries, and archive outdated transactions.
1.2 User Access & Login Issues
- Reset credentials and clear local cache or Sage/Odoo/Zoho credentials.
- Resolve license conflicts and ensure proper user session termination.
1.3 Data Backup & Recovery
- Maintain daily/weekly backups of ERP data.
- Restore company data files after accidental deletion or system failure.
1.4 Software Updates & Patch Management
- Apply ERP version upgrades, Windows updates, and security patches.
- Verify post-update system compatibility and stability.
1.5 Network Connectivity Issues
- Troubleshoot VPN/firewall restrictions affecting ERP access.
- Verify open ports, IP configurations, and server availability.
2. ERP-Specific Resolutions
2.1 Synchronization Failures
- Fix client-server data sync interruptions or “Downloading/Not Responding” errors.
- Validate company data file integrity.
2.2 Integration Problems
- Reconnect third-party apps (CRM, BI, eInvoicing, etc.).
- Test API keys and connection parameters.
2.3 Report & Form Customization
- Correct calculation or formatting issues in reports and templates.
- Ensure financial and inventory reports are properly linked to data sources.
2.4 Database Repair & Maintenance
- Run ERP data verification and repair tools.
- Schedule periodic database optimization and integrity checks.
3. Security & Compliance Resolutions
3.1 User Roles & Permissions
- Assign and review user access rights regularly.
- Implement role-based security protocols.
3.2 Antivirus & Firewall Configurations
- Whitelist ERP software directories.
- Ensure antivirus scans do not interrupt ERP services.
3.3 Audit & Log Review
- Review audit trails and login logs weekly.
- Identify and act on unauthorized access attempts.
4. Cloud & Remote Access Resolutions
4.1 Cloud Sync Troubleshooting
- Resolve OneDrive/SharePoint sync or storage issues.
- Monitor Sage 50cloud / Odoo cloud backups regularly.
4.2 Remote Desktop Configuration
- Set up secure RDP/VPN connections for remote ERP users.
- Verify session stability and security compliance.
Contact us
BITS IT Solutions LLC
Al Quoz, Sheikh Zayed Road, Dubai, UAE
Phone: +971 4 229 8629 / +971 50 889 4203
Email: info@bitsitworld.com
Website: www.bitsitworld.com
